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We cannot accept returns if tags have been removed, they have been worn or are not in perfect condition. We will not be held liable for goods lost or damaged in transit back to us.
We thoroughly check and carefully pack all of our orders and we hope they arrive in perfect condition. However, if you wish to return a product for whatever reason or this has arrived damaged or faulty please let us know within 14 days of ordering. To receive a full refund, please ensure the item has not been used and still has Its original packaging intact It can happen where you order an item and its the wrong size, doesn’t fit or is no longer needed. To return your item to product returns management , please follow the simple steps below:
1) Email us at firstname.lastname@example.org to notify us of your return.
2) Please include within this email your order number, products to be returned
3) reason for return.
Once your return has been authorised you will be allocated an RMA number (Returned Merchandise Authorisation) Pack your item to be returned and your RMA number up securely. Post your item back to us at the address below. You will be responsible for the postage costs of returning the parcel to us. We recommend all returns get sent on a tracked service as we cannot be held responsible for items going missing. We also recommend you obtain proof of postage through your chosen courier. This is free of charge at the Post Office, and is required should your item go missing. Please ensure your address is somewhere on the outer part of the parcel as this will help Royal Mail if they are unable to deliver the parcel to us for whatever reason. As soon as we receive your item back, we will issue a full product refund, but not original postage costs to the card with which you made your purchase, or refund to your PayPal account where applicable. Please ensure all items that you are returning for a refund are sent back to us and received by us within 21 days of your order date.
Digbys Pets & Aquatics 3 Heath Road Skegness Lincolnshire PE25 3ST
We process returns daily Monday-Friday. As soon as we receive your return back, ensuring all the relevant information is within the parcel for us to issue a refund and there are no problems with the product in question, your refund will be issued immediately. Please note, refunds are subject to standard bank clearing times and depending on the method of payment you used and to which we have refunded, it may take up to 7 working days. We are really sorry if you’ve had a damaged delivery. If all or part of your order is damaged or defective in any way, please get in touch with us as soon as possible so we can arrange a return for this item and/or a replacement if required. We reserve the right to inspect the product and determine whether or not we consider the item to be defective. If we find that it is, you will receive a full refund or replacement once the goods have been received back.