free shipping on orders over £29.00
Please enter your mobile phone number at checkout so you can be in charge of changing your delivery to another day if need be.
Delivery from our pet store is to UK Mainland only.
Normal delivery time will be 2-5 days
please make sure you fill in your correct address, correct mobile number and your correct email address as these will be used by our couriers.
Once your parcel has been placed in the hands of the couriers, we will not be held responsible for any problems arising, although we will do our best to help resolve any problems that may arise.
We send out delivery's Mondays to Fridays.
All Harvey troys dog food will be sent out in a separate package to any other orders you may place, please included your mobile number so the courier can inform you of delivery.
Delivery is to all postcodes in MAINLAND England, Wales and Southern Scotland only
An additional charges of £9.95 is charged if delivering to the following postcodes:
We will keep you updated at every step of the way starting with payment confirmation. An email will be sent to you with confirmation of your order and confirmation of dispatch.
Please supply us with the correct delivery address including a full postcode. We use DPD to deliver orders. If you provide us with a mobile number when you order DPD will send you a text message with a delivery slot. This will also enable you to leave them an alternative delivery address, change your delivery date or notify them of a 'safe place' to leave your parcel. They can also contact you should there be any delivery issues.
Our responsibility ends once the parcel has been accepted and signed for or left in a safe place according to your instruction.
You will usually receive your delivery 2-3 working days from your order being placed.
As well as your initial payment confirmation email, you will receive an additional confirmation email that your item has been sent to dispatch for delivery.